Please confirm you are human
This browser or connection looks automated. Press and continuously hold the control for 3 seconds to enable Google-hosted web results and, when separately allowed, AI-assisted answers.
A successful check enables 100 search requests. Interactive access does not authorize scraping, systematic collection, or reuse of search output.
News
8x8 CPaaS: The Multichannel Campaign Management Gap Retailers Can’t Afford to Ignore
50+ min ago (1527+ words) Home → Customer Engagement & Journey Orchestration 8x8 CPaaS and the abandoned cart problem costing retailers real sales 8×8 CPaaS is proving its value to APAC retailers that need one campaign to switch between LINE, Zalo, WhatsApp, and SMS. Buyers still need to prove…...
“The Train Is Coming”: Retail Loyalty’s AI Wake-Up Call
4+ day, 2+ hour ago (540+ words) Nearly 45% of consumers discover products on social media, forcing retailers to rethink loyalty before checkout Francesca Roche sits down with Dr. JR Slubowski, VP, Strategic Consultancy at Kobie, to explore how retail loyalty is being tested as product discovery moves…...
Your Customer Journey Analytics Are Broken – And Buying More AI Won't Fix It
4+ day, 21+ hour ago (321+ words) Home → Customer Analytics & Intelligence Most organizations have more journey data than they know what to do with. The problem is none of it talks to each other In this CX Today interview, Rhys Fisher sits down with Ty Givens, Founder…...
Kraken Autonomous Agents Deployment: What Utilities Must Prove Before AI Goes Live
5+ day, 17+ hour ago (1415+ words) Home → Customer Engagement & Journey Orchestration The Kraken autonomous agents bet: Is your utility ready for governed customer action? Kraken Autonomous Agents combines Sierra’s conversational AI with the Kraken utility platform’s customer, billing, meter, tariff, and workflow context. For shortlisted utilities,…...
The 98% Visibility Gap Reshaping Workforce Engagement??
6+ day, 21+ hour ago (1226+ words) The 98% Visibility Gap Reshaping Workforce Engagement CX Today...
Salesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in Question
1+ week, 19+ hour ago (1215+ words) Home → CRM & Customer Data Management Salesforce reports rapid Agentforce growth, but data readiness, integration challenges and unclear success metrics could shape enterprise AI adoption Enterprise use of AI agents is accelerating, according to Salesforce, with the average number of activated…...
Five Costly Mistakes Enterprises Make When Replacing a Legacy Contact Center Platform
1+ week, 21+ hour ago (913+ words) Home → Contact Center & Omnichannel Replacing a contact center platform is one of the most important technology decisions an enterprise can make. Here is where it most commonly goes wrong The decision to replace a legacy contact center platform rarely comes…...
The AI Race Has a Customer Experience Problem
1+ week, 1+ day ago (385+ words) RocketPhone.ai CEO and former Salesforce Director Muj Choudhry discusses the limits of AI-led CX, from fragmented data and rushed deployments to the people still needed to make automation work Enterprise AI investment is under greater scrutiny, with Salesforce among…...
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
1+ week, 3+ day ago (435+ words) Home → CRM & Customer Data Management Tropical Smoothie Cafe’s CFO explains how Qualtrics links guest sentiment, operational speed, Google reviews, and measurable sales growth. Can customer experience data help leaders make better financial and operational decisions, rather than simply track satisfaction…...
AI Cybersecurity Needs Collective Defense, But Multiplying Alliances Risk Confusing Enterprise Buyers
1+ week, 4+ day ago (766+ words) Home → Security, Privacy & Compliance New AI security partnerships promise faster collective defense, but could complicate AI decision-making Enterprise cybersecurity leaders are being presented with a growing number of alliances, coalitions and platform partnerships designed to address the risks posed by…...