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Before You Automate a Decision, Define Its Blast Radius
1+ week, 1+ day ago (1665+ words) Over the years, working with enterprise data, analytics, reporting, and production systems has made me increasingly cautious about one particular statement: “The system worked exactly as designed.” Sometimes, that is reassuring. Other times, it is the beginning of a much…...
What It Actually Takes to Network a Live System That's Never Allowed to Go Offline
1+ week, 4+ day ago (1192+ words) There is a version of network engineering where you get a maintenance window. Somebody sends a calendar invite, everyone agrees that Sunday 2 a.m. to 6 a.m. belongs to you, and if you overrun by twenty minutes the worst thing that happens is an…...
The Real Leadership Challenge During a Major Incident
1+ week, 5+ day ago (899+ words) I’ve spent enough time around Major Incident bridges to know that the first few minutes rarely look as clean as the process diagrams. A critical service is unavailable. People start joining the call. Technical teams are checking logs, recent changes,…...
A Link That Passed Every Lab Test Still Failed in the Field
2+ week, 4+ hour ago (1513+ words) One of the most frustrating networking problems is a failure that disappears when you try to investigate it. I ran into this on a high-speed Ethernet platform that looked completely healthy in the lab. The link came up normally, traffic…...
The Last Analog System: Fixing the World's Addresses
3+ week, 9+ hour ago (1662+ words) More than 4 billion people globally live without a precise address. Two founders with no technical background set out to change that and ended up rethinking not just their product, but what it means to build a startup in the age…...
Banking Has Spent 20 Years Fighting Alert Noise. Engineering Should Learn From It
3+ week, 4+ day ago (1237+ words) In 2014, financial intelligence units across the European Union received almost a million suspicious transaction reports. Around ten per cent of them were investigated further. Roughly one per cent of criminal proceeds were confiscated. Europol, publishing those figures in 2017, noted that…...
What Project Hail Mary Can Teach IT Professionals (Part 3)
4+ week, 1+ day ago (453+ words) What follows is part 3 of my ongoing observations and ideas inspired by “Project Hail Mary”. You can find part 1 and part 2 linked here. Once again, I will warn those wary of spoilers to maybe stop reading, NOT click those links,…...
Businesses Have Messy Emails | HackerNoon
4+ week, 2+ day ago (806+ words) Years ago, I came across an infographic called Businesses Have Messy Data. It visualized something every growing company eventually discovers: data becomes chaos. Looking at that infographic made me think about emails. Not email as a communication tool. Email as…...